Legal

Privacy Policy

How Alumitec collects, uses and protects your personal information.

Last updated: November 10, 2026

This policy explains how Alumitec (“we”, “us”) collects, uses, shares and protects personal information through alumitec.com. It is written to meet the requirements of Quebec’s Act respecting the protection of personal information in the private sector (as amended by Law 25) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Who We Are

Alumitec is a North American company specializing in customized aluminum extrusions, precision engineered aluminum components, and high performance flat-rolled aluminum solutions.

Legal name: Alumitec
Address: 230 rue Notre-Dame, Lavaltrie, QC, J5T 1K1
Website: alumitec.com

Person in Charge of the Protection of Personal Information

Alain Lord Mounir, President and CEO, is responsible for the protection of personal information at Alumitec. You can contact him for any question, request or complaint about your personal information:

Email: info@alumitec.com
Mail: Person in Charge of the Protection of Personal Information, Alumitec, 230 rue Notre-Dame, Lavaltrie, QC, J5T 1K1

Personal Information We Collect

We only collect the information we need to answer your request and do business with you.

When you fill out our contact form: full name, company, email address, phone number, country, request type, industry and the content of your message.
When you write to us by email: your name, email address and the content of your message.
When you visit the website: technical information recorded automatically by our hosting provider for security and proper operation, such as your IP address, browser type, pages visited and the date and time of your visit.

We do not ask for sensitive personal information. Please do not include any in your message.

Why We Use Your Information

We use your personal information only for the following purposes:

To answer your questions and requests for product information, quotes or technical specifications.
To manage our business relationship with you or your company.
To keep the website secure and working properly.
To meet our legal obligations.

We will not use your information for any other purpose without your consent, unless the law allows or requires it.

Consent

By submitting the contact form or writing to us, you consent to the use of your information for the purposes described above. You may withdraw your consent at any time by contacting the person in charge listed above. If you withdraw your consent, we may no longer be able to answer your request.

Cookies and Similar Technologies

This website only uses cookies that are strictly necessary for it to work and stay secure. We do not use analytics, advertising or social media tracking cookies.

The website does not use any technology that allows us to identify, locate or profile you. If we add such tools in the future, they will be turned off by default, we will ask for your consent first and we will update this policy.

You can block or delete cookies in your browser settings. Some parts of the website may then stop working properly.

Who Has Access to Your Information

Your personal information is only accessible to Alumitec employees who need it to answer your request.

We use a few service providers to run our website and our email, such as our web hosting provider. They only process your information on our behalf, under written agreements that require them to protect it and use it for no other purpose.

We do not sell, rent or trade your personal information. We may disclose it without your consent only where the law allows or requires it, for example in response to a court order.

Where Your Information Is Stored

Our website is hosted by Kinsta on Google Cloud servers located in Gatineau. Some of our other service providers, such as our email provider, may also store information outside Quebec, including elsewhere in Canada or in the United States. Before your information is communicated outside Quebec, we assess whether it will receive adequate protection, and we put written agreements in place with these providers.

How Long We Keep Your Information

We keep the information you send us for two (2) years after our last exchange, unless an active business relationship or a legal obligation requires us to keep it longer. After that, it is securely destroyed or anonymized.

How We Protect Your Information

We use reasonable security measures to protect your personal information, including encrypted connections (HTTPS), restricted access to our systems and secure passwords.

If a confidentiality incident occurs, we keep a record of it. If the incident presents a risk of serious injury, we promptly notify the Commission d’accès à l’information du Québec and the people concerned, as required by law.

Your Rights

You have the right to:

Access the personal information we hold about you.
Ask us to correct information that is inaccurate, incomplete or ambiguous.
Withdraw your consent to the use of your information.
Ask us to stop disseminating your information or to de-index any link to your name that gives access to it, where the law allows.
Receive the computerized personal information you provided to us in a structured, commonly used technological format.

To exercise these rights, write to the person in charge at info@alumitec.com. We may ask you to confirm your identity. We will answer within 30 days of receiving your request, free of charge.

Complaints

If you have a concern about how we handle your personal information, please contact the person in charge first. We will review your complaint and respond in writing within 30 days.

If you are not satisfied with our answer, you can file a complaint with the Commission d’accès à l’information du Québec (cai.gouv.qc.ca). If you live outside Quebec, you can also contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Minors

This website is intended for businesses and professionals. We do not knowingly collect personal information from anyone under 14 years of age.

Our Privacy Governance

Alumitec has adopted internal rules to protect personal information throughout its life cycle. In summary:

Roles and responsibilities: the person in charge of the protection of personal information oversees compliance. Only employees who need personal information for their work can access it.
Retention and destruction: information is kept only as long as necessary for the purposes described in this policy, then securely destroyed or anonymized.
Requests and complaints: access, correction and complaint requests are handled by the person in charge, within 30 days.
Confidentiality incidents: every incident is recorded in a register and handled according to the law.
Privacy impact assessments: we assess privacy risks before launching any new project, system or service that involves personal information, and before communicating personal information outside Quebec.
Training: employees who handle personal information are made aware of these rules.

Changes to This Policy

We may update this policy from time to time. The latest version is always available on this page, with the date of the last update at the top.